FAQs

Any questions you may have not covered here, feel free to email us: hypegearcompany@gmail.com . We will do our best to respond within 24-48 hours!

Q: As a content creator, how do I become partnered with HypeGear?

A: Just look under our partnership application tab, there will be a form for you to fill out in that lets us know if you would be a good fit for our program. Once filled out, we will contact you within a week to let you know our decision! 

Q: Is there a return policy?

A: Yes! All items come with a 30 day return policy, if you receive your item and are not satisfied within 30 days of receiving it, we will issue a full refund upon return of the item! All our products also come with a 90 day warranty, so any defections you may notice in the first 90 days you can emailed us and we will send you a full refund!

Q: How much does it cost to have a custom mat or skin made and featured on your site?

A: Our designer for all of our mats charges $5 a design, so we ask everyone who is interested to cover that fee. However, we only ask partners of ours to pay half to have a custom mat of theirs featured on our store, so $2.50!

Q: How often do you come out with new designs for mats?

A: We usually release new designs on a weekly basis, however you can create a mat out of any image you would like in any size if you look under our "Create Your Own Mat" tab! 

Q: When was HypeGear founded?

A: The idea behind HypeGear began in late 2018, with a vision to bring gamers the highest quality custom mats for the most affordable price. We began purchasing supplies, designing, collaborating with manufacturers until we found one that reflected our vision. We officially launched in early summer 2019 as HypeMats, re branding to HypeGear several months later as we wanted to bring more variety to our product lineup! We are proud to be one of the fastest growing gaming accessories companies around!

Q: Why are the shipping times 2 weeks?

A: Just for our mouse mats shipping times are 2 weeks, our controller skins ship in 2-5 days. We create each product to order, so we hold 0 inventory as this lowers our costs and helps us stay in business! Once a product is ordered, it takes a couple of days to manufacture and once completed, goes through inspection to ensure each mat is flawless. With our mouse mats, we ship using a worldwide carrier which usually takes longer than a national one such as USPS, as we ship worldwide so it is easier for us to use one carrier! We are working on lowering times at the moment but for now unfortunately it is 1.5-2.5 weeks for mouse mats.